1. About the Environment Logic

Environment Logic specialise in energy saving and renewable energy solutions. Providing a first class design, consultancy, installation service to both the residential and commercial sectors. Working closely with leading edge technology suppliers we aim to bring you the most efficient cost effective products available on the market today.

Environment Logic will treat any personal data you provide us carefully and securely.

Environment Logic does not make cold calls. If you are receiving cold calls from an organisation, the Information Commissioner’s Office has some useful advice and, if you haven’t already, it may be worth considering registering with the Telephone Preference Service.

To contact our data protection officer please:

Write to: Environment Logic Ltd, 131 Hill House, 210 Upper Richmond Road, London SW15 6NP.

Email: info@environmentlogic.com

2. When we collect data from you

When Environment Logic collect information about you we will tell you at least:

  • Who we are
  • Why we are collecting your information
  • Our legal basis for processing it
  • What we will do with it
  • If we will share it (and who we share it with)

Some of this may be provided to you through this privacy policy which will be updated from time to time. We will always provide detail of how to access our privacy policy.

3. What information will we collect about you?

We might collect:
Contact information (e.g. name, postal address, email address)

4. Why do we ask for this information?

We will ask for your contact details so that we can:

  • respond to requests, enquiries and complaints received from you
  • to contact you about services requested by you
  • evaluate customer satisfaction and the success of any programmes we deliver and their impact on the environment
  • to keep our records up-to-date
  • or audit purposes

We will ask for information about you and your property so that we can:
provide services requested by you

5. Where we collect information about you?

We will normally only collect information directly from you.

6. Sharing information about you

We do not share your data.

7. Direct Marketing

Environment Logic will only send you direct marketing information if you have agreed to receive this information when you provided your contact details, or when you have specifically asked us to send you direct marketing.

8. How long will we keep your data for?

Environment Logic will keep your information for:
Contact information – 2 years from the last active contact with Environment Logic.

9. Your rights

The General Data Protection Regulation will change the rights you have with regards to the personal data we hold and use about you. Your new rights are described in the guidance below. If you have any questions or concerns about how we use your personal information please contact our Data Protection Officer*. You can also find useful information on the Information Commissioner’s Office’s website.

*Data Protection Officer details for Environment Logic:
Write to: Environment Logic Ltd, 131 Hill House, 210 Upper Richmond Road, London SW15 6NP.
Email: info@environmentlogic.com

If you feel that we have not responded appropriately to any requests to use your rights you have the right to complain to the Information Commissioner’s Office (as detailed above).

For any request relating to your information we will ask for proof of identity to make sure we are talking to the right person, and to avoid disclosing information that belongs to another person. This may be done through asking questions (such as your address, telephone number, email address and reference number, should you have one) or sometimes we might ask for other evidence.

If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.

Accessing information we hold about you

If you think we hold information about you, you can ask us about that information. You do not have to make this request in writing, however we will always ask questions to make sure we know who you are or we might ask for further proof of identity. This additional proof may take the form of recent utility bills or we may request to see photographic identification such as a current driving licence.

We will let you know if we are using your information and let you have access to it. We may ask you to let us know exactly what information you are looking for if we hold a large amount of information about you.

We will give you the following information:

What we are using your information for (including the details of any credit check carried out if you applied for loan funding through us), What sort of information about you that we hold, Who we have shared your information with, If we didn’t get your information from you, we will tell you where we got it from, How long we are likely to keep your information.

Right to object to direct marketing

See section regarding direct marketing.

Right to Object

You can object to our use of your personal information. This is because we will have either obtained you permission to use your personal information, or we will have provided you with a condition known as a ‘legitimate interest’. A ‘legitimate interest would be where, for example, you had asked us to send you a information on a Solar PV product. In order to complete this request we need to know and be able to use some of your personal information.

We will always let you know you have this right when we first take your information.

Restricting the use of your personal information

You have the right to restrict our use of your personal information where:

  • The accuracy of your personal information is in dispute and until we have been able to check your personal data to ensure that it is right
  • The use of your personal data is unlawful and you want to prevent us from deleting it We no longer need your personal data for the reason it was collected but you want the information kept to take or defend legal action
  • You have objected to our use of your personal information for direct marketing (in this case we would no longer send you direct marketing but would keep your information on a ‘list’ of people not to be contacted by us).

Requests for personal information

We will provide you a copy of your personal information in one month of receiving your request for your personal information and having received any proof of identity asked for. In some cases we may require additional time to provide you with all your information. We will only do this if the request is complicated or there are more than one request submitted. We will always keep in touch to let you know when you will receive the copy of your information, if there will be a delay in providing your information and the reason for any delay.

If you request your information via email (or by any other electronic way) we will normally provide the copy of your personal information electronically where we can. However, we will discuss with you how you would prefer to receive the copy of your information and explain any reasons if we cannot provide your information in the way you would prefer.

Charges for requests for personal information

We will normally not request payment to give you a copy of your personal information. However, we may make a charge if you have already recently requested the same information. In some very rare cases where numerous requests for the same information have been made we may refuse to provide the information again. Where we can, we will always clearly explain any decision to refuse to provide you with your personal information.

Correcting information

If we hold information about you that is wrong you have the right to have this corrected. If we agree that the information is incorrect we will always correct this information quickly or complete information where appropriate. If we do not agree that the information is wrong we will record that you have raised a request to have the information altered and that it is in dispute.

Removing information

You can request that we delete, remove or that we erase the information we hold about you. We will do this if any of the following is true and if no legal reason to keep your personal information exists:

Your personal information is no longer needed for the reason they were collected You withdraw consent where the use of your information was based on consent and we have no other legal basis to continue using your information We have been using your personal information unlawfully We are required to remove your personal information because of a law applying to us.

When we respond to your request for your information we will give you details about the other rights you have. Including:

The right to submit a complaint to the Information Commissioner’s Office The right to request correction or deletion of personal information The right to request the restriction of your personal information or to object to the processing of your personal information.

10. Cookies

See Cookies page.

11. Changes to our privacy policy

We regularly review our privacy policy to keep it up-to-date. Any changes that we make will be posted on our website. This privacy policy was last updated 24/05/2018.